Shipments & fees
DELIVERY TIMES AND COSTS
All products purchased on our online store divoboutique.com come from our official boutiques located in Santa Maria a Monte and Pontedera. They will be delivered to you by DHL Express courier to the address you indicated on the order form.
Shipping costs are charged to the customer.
Shipments are made on working days only, from Monday to Friday, excluding italian and local holidays (no shipments or deliveries are made on holidays).
Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:
January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26
Divoboutique.com cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond divoboutique’s control (eg: customs clearance, strikes, bad weather or any other event that make it impossible for the product to be delivered on time).
Our online store ships all over Italy and all over the world, with few exceptions. We temporarily do not ship to Russia, Belarus, Ukraine and Brazil.
Orders are processed and shipped within 1-2 business days from receipt of your order. During sales, festivities or special promotions, processing may take longer.
Orders placed after 1.00pm on Friday and between Saturday and Sunday will be processed from the following Monday.
Shipping times may vary depending on the country selected, consult our table to find out the shipping times and costs for each country.
Please note that the delivery times indicated in the table are calculated from the moment the goods are taken over by the courier.
As for our internal policy, if we receive different orders addressed to the same place we will ship them along
If the threshold for free shipping is not reached, shipping costs will be calculated as below:
Region | Country | Fees | Shipping Times | Taxes |
Italy | Italy, San Marino, vatican City | 10 EUR Free (Click & Collect) | 1-3 working days 2-4 working days for the islands 1 working day Click & Collect | DDU |
Europe UE | Austria, Belgium, Denmark, Finland, Germany, Ireland, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain and Sweden, France, Monaco | 20 EUR | 2-3 working days | DDU |
Europe UE EST | Bulgaria, Cyprus, Croatia, Estonia, Greece, Latvia, Lithuania, Czech Republic, Romania, Slovakia, Slovenia and Hungary | 25 EUR | 2-3 working days | DDU |
Europe Extra UE | Albania, Andorra, Bosnia and Herzegovina, Estonia, Georgia, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Republic of Montenegro, Norway, Serbia, Svalbard and the Jan Mayen Faroe Islands, Svalbard and the Jan Mayen Faroe Islands | 30 EUR | 2-3 working days | DDU |
United Kingdom | United Kingdom | 25 GBP | 2-3 working days | DDU |
Swiss | Swiss | 35 CHF | 2-3 working days | DDU |
United States | United States | 40 USD | 1-3 working days | DDU |
Canada | Canada | 45 CAD | 1-3 working days | DDU |
Australia | Australia | 80 AUD | 3-5 working days | DDU |
Hong Kong | Hong Kong | 300 HKD | 2-5 working days | DDU |
Japan | Japan | 6000 YEN | 2-5 working days | DDU |
China | China | 280 CNY | 2-5 working days | DDU |
South Korea | South Korea | 50000 ₩ | 2-5 working days | DDU |
Macau | Macau | 55 USD | 2-5 working days | DDU |
Singapore | Singapore | 55 USD | 2-5 working days | DDU |
UAE | United Arab Emirates | 150 AED | 2-5 working days | DDU |
Bahrain | Bahrain | 45 USD | 2-5 working days | DDU |
Kuwait | Kuwait | 45 USD | 2-5 working days | DDU |
Qatar | Qatar | 160 QAR | 2-5 working days | DDU |
Rest of the world (ROW) | Cayman Islands, Anguilla, Algeria, American Samoa, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Darussalam, Cambodia, India, Indonesia, Iran, Islamic Republic of Iraq, Israel, Jordan, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Saudi Arabia, Sri Lanka, Syrian Arab Republic, Taiwan, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Viet Nam, Yemen, Cook Islands, Fiji, French Polynesia, Kiribati, Marshall Islands, Martinique, Micronesia, Federated States of Nauru, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Saint Kitts and Nevis, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo, the Democratic Republic of the, Cote D'Ivoire, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Gibraltar, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Swaziland,Thailandia, Tanzania, United Republic of Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Chile, Colombia, Costa Rica, Curaçao, Dominica, Ecuador, El Salvador, Equatorial Guinea, Falkland Islands (Malvinas), French Guiana, Grenada, Guadeloupe, Guam, Guyana, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, Virgin Islands, British Virgin Islands U.S., Cuba, Dominican Republic, New Zeeland, Guatemala, Saint Pierre and Miquelon. | 50 USD | 4-5 working days | DDU |
DDU (Delivery Duty Unpaid): this term means that any local sales taxes and/or customs duties must be paid directly by the customer to the courier for each order upon delivery and they won’t be refunded if the items are returned.
Our catalogue and services will be updated if you change your country on divoboutique.com.
Shipments to EU countries do not contain invoices or any other documents indicating the value of items. As required by customs regulations shipments to non-EU countries are accompanied by an invoice indicating the value of the items.
SHIPMENT TRACKING
Once the order has been dispatched, customers will receive an email from divoboutique.com specifying the tracking number to monitor the shipment status. You can check the tracking from the DHL courier website at any time.
SUCCESSFUL SHIPMENT DELIVERY
Upon order delivery, customers are required to carefully inspect the parcel BEFORE signing as proof of delivery.
Should for whatever reason the divoboutique.com parcel or the packaging look tampered with, customers are requested to either sign for the package with reservation or refuse the delivery.
In the event that the delivery of the parcel has been accepted and signed with an unknown party’s signature or if there is evidence that the package has been tampered with, customers are requested to open a claim immediately with the courier and contact divoboutique.com at the email address: customercare@divoboutique.com
When a reception desk or a concierge is available at the delivery address, the courier shall be entitled to deliver the package to the staff in attendance.
In the event that the parcel or the items inside are damaged or if an item shown in the delivery note is missing, customers are requested to retain the packaging for further checks.
Any claim concerning damages, missing items and/or delivery to a wrong address shall be noticed and received by divoboutique.com within a maximum of 7 days from the order delivery date on the courier website, and failure to comply to this term will result in the claim not being accepted.
Should parcels not be successfully delivered to customers address for reasons depending on customers (incorrect telephone number, incorrect address, absent at address, non-compliance with import regulations) as per divobutique.com commercial agreement, parcels might risk being returned to sender at customers’ expense. In such a case shipping costs and any customs charges will be deducted from any possible refund to customers.
